DELIVERY INFORMATION

Our commitment to delivering your orders throughout Malaysia is unwavering, with each package handled meticulously to ensure its safe and secure arrival.

Here is a detailed outline of our delivery protocols:

    We utilize premium protective packaging materials for dispatching each order.
    Special care is dedicated to the secure transportation of heavy and fragile glass bottles.
    Protective wrapping is strategically applied in multiple layers for added security.
    Advanced air-inflated packaging is employed to provide superior protection against potential impacts.

STANDARD DELIVERY

Our standard deliveries take place during regular business hours, Monday to Friday. To ensure timely delivery, someone must be present to sign for the package.

Upon processing the order — which might face delays if certain items are out of stock (we will promptly notify you in such cases) — we use a 24-hour delivery service for most destinations in Malaysia. Delivery fees are based on the product’s weight and the delivery address.

PUNCTUALITY OF SERVICE

We kindly advise that while we strive for punctuality, we cannot ensure the timely delivery by our couriers, especially during adverse weather conditions.

Should your package experience significant delays after timely collection by our courier, we will endeavor to obtain a suitable refund on your behalf.

DAMAGED PARCELS

We meticulously package your order to guarantee its pristine condition upon arrival. However, there are instances when items might sustain damage during transit.

Should a package visibly exhibit damage or leakage upon delivery, we kindly request that you decline the parcel and instruct the courier to return the goods to us.

ADDITIONAL CHARGES AND CONDITIONS

  • We provide comprehensive insurance at no extra charge for all deliveries within Malaysia.

  • By agreeing to our terms and conditions, you consent to any relevant additional charges associated with your order.

DELIVERY ADDRESSES

We gladly accommodate delivery to an address distinct from your billing address. To facilitate this, please specify the preferred delivery location during checkout.

Additionally, we can dispatch your order to your primary workplace, provided there is an authorized individual present to receive and endorse the delivery on your behalf.

DELIVERY RESTRICTIONS

Orders designated for delivery to Post Box Numbers will not be processed. Dispatch will be postponed until we obtain a valid delivery address from you.

DELIVERY CHARGES

The delivery fees are determined based on the destination, with differing rates for Peninsular (West) Malaysia and for Sabah & Sarawak (East) Malaysia.

DELIVERY TIMELINE

Our delivery timelines are a testament to our commitment to prompt and efficient service. Delivery duration is contingent upon your location within Malaysia:

  • For Peninsular Malaysia (West Malaysia), orders are typically delivered within 1 to 5 working days.
  • For Sabah and Sarawak (East Malaysia), the delivery can be expected between 4 to 7 working days.

Rest assured that every effort is made to ensure your orders arrive as swiftly as possible.

See Delivery Charges